th16 Casino Privacy Policy

th16 Casino ("th16," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the th16 online gaming platform at th16.app (the "Platform"). This Privacy Policy describes how th16 collects, uses, stores, shares, and protects your personal information, and explains the rights available to you under applicable Philippine data protection law.

This Privacy Policy applies to all personal data processed by th16 in connection with your use of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

th16 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines ("NPC"). By registering for a th16 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

th16 collects the following categories of personal data:

Identity & Contact Data:

• Full legal name, date of birth, and nationality.
• Residential address (city, province, postal code) in the Philippines.
• Email address and mobile phone number.
• Government-issued photo ID details (e.g., PhilSys National ID, passport, driver's license, UMID) collected during KYC verification.

Financial Data:

• GCash or PayMaya/Maya account details (mobile number associated with the e-wallet).
• Philippine bank account details (bank name, account number) for bank transfer transactions.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.

Gaming & Behavioural Data:

• Game history, wager amounts, win/loss records, and session duration.
• Bonus and promotion usage history.
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods).

Technical Data:

• IP address, device type, operating system, and browser type.
• Login timestamps and session activity logs.
• Cookies and similar tracking technologies (see Section 9).

Communications Data:

• Records of customer support interactions via live chat, email, or other channels.
• Feedback, survey responses, and promotional opt-in/opt-out preferences.

th16 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automatically — through cookies, web beacons, and server logs when you access and interact with the Platform. This includes your IP address, device identifiers, and browsing behaviour on th16.app.
• From third-party service providers — including payment processors (GCash, Maya, Philippine banks), identity verification providers, and fraud detection services, who may share data with th16 as part of their service delivery.
• From publicly available sources — such as government databases or credit reference agencies, where permitted by law and necessary for compliance purposes.

th16 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your th16 player account, including processing your registration and verifying your identity.
• Service delivery: To provide access to games, process deposits and withdrawals, apply bonuses, and deliver the core functionality of the Platform.
• KYC & regulatory compliance: To verify your age (21+), identity, and source of funds as required by PAGCOR regulations and Philippine anti-money laundering laws (AMLA).
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and improve our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the Platform.
• Legal obligations: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from government authorities.

Under the Data Privacy Act of 2012, th16 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the th16 gaming service, process transactions, and manage your account.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, AMLA obligations, and NPC data protection requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

th16 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. th16 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, and Philippine banks, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age in compliance with PAGCOR requirements.
• Fraud detection & security providers: Services that help th16 detect and prevent fraudulent activity, money laundering, and account takeover.
• Game software providers: Licensed game developers and live dealer studios whose games are hosted on the th16 Platform, who may receive limited gameplay data necessary to deliver their services.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, and other Philippine government bodies, where disclosure is required by law or regulatory direction.
• Professional advisers: Legal counsel, auditors, and insurers, where necessary for the conduct of th16's business operations, subject to confidentiality obligations.

All third-party service providers engaged by th16 are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with the Data Privacy Act of 2012.

th16 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer support records: Retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which your data will be suppressed from marketing lists.

Upon expiry of the applicable retention period, th16 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

th16 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the th16 Platform.
• Encryption of sensitive data at rest, including financial account details and identity documents.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and secure data handling practices.

While th16 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, th16 will notify the NPC and affected players in accordance with the Data Privacy Act's breach notification requirements.

th16 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and gather analytics data. The types of cookies used include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how players use the Platform, helping th16 identify areas for improvement. th16 uses privacy-respecting analytics tools that do not share your data with third-party advertising networks.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. th16 does not use cookies for third-party behavioural advertising.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by th16:

• Right to be informed: The right to know what personal data th16 collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data th16 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to th16's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where processing is based on consent or contract.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe th16 has violated your data protection rights.

To exercise any of the above rights, please contact th16's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." th16 will respond to verified requests within fifteen (15) business days, in accordance with NPC guidelines.

The th16 Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. th16 does not knowingly collect personal data from persons under the age of 21.

If th16 becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

th16 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, th16 will notify registered players via email to their registered address or via an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this page periodically to stay informed about how th16 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or th16's data processing practices, please contact our Data Protection Officer:

Email: [email protected]
Subject line: Data Privacy Request
Response time: Within 15 business days of receipt of a verified request.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with th16's response to your data privacy concern.